Frequently Asked Questions

How will I receive my purchase?

The seller sends the account details manually to the delivery email associated with the order after the Plisio payment is confirmed. There is no physical shipment.

How long does delivery take?

The estimated time is shown on each product page. Delivery begins after payment confirmation and may take longer when the seller is unavailable or an order needs review.

Which cryptocurrencies are accepted?

The available currencies are shown on the hosted Plisio checkout and may change. Review them before completing your payment.

What happens if I enter the wrong email?

Contact the seller through the contact page as soon as possible and provide enough payment information to identify the order. Delivery cannot be guaranteed to an address other than the one submitted without verification.

Can I contact the seller before paying?

Yes. You can ask about availability, the product, or payment options using any method on the contact page before purchasing.

What should I do if payment is confirmed but I have not received the product?

First check your spam or junk folder and allow for the estimated manual delivery time. If the order is overdue, contact the seller with the product name and the Plisio payment or transaction ID.